Shipping policy
Order Processing
All orders are processed within 1-2 business days of receipt. Orders placed on weekends or public holidays will be processed on the next business day. You will receive an order confirmation email immediately, and a second email with your tracking number once your order has been dispatched.
Domestic Shipping — Australia
| Carrier | Australia Post |
| Standard delivery | 3-7 business days |
| Tracking | Included on all orders |
| Shipping fee (1-2 items) | $10-12 AUD |
| Free shipping | More than $50 |
Delivery Estimates
Delivery timeframes are estimates only and may vary depending on your location and Australia Post volumes. Metro areas typically receive orders within 3-5 business days. Regional and remote areas may take up to 7 business days.
Order Tracking
Once your order has been dispatched, you will receive a tracking number via email. You can track your parcel at auspost.com.au or through the Australia Post app.
Incorrect Address
Please ensure your delivery address is correct at the time of purchase. The Fold is not
responsible for orders delivered to an incorrect address provided by the customer. If you notice an error after placing your order, please contact us immediately at supportthefoldstudio@gmail.com.
Lost or Damaged Parcels
In the rare event that your parcel is lost or arrives damaged, please contact us at
supportthefoldstudio@gmail.com with your order number and photos where applicable. We will work with Australia Post to resolve the issue as quickly as possible.
