Refund policy
Our Commitment
At The Fold, we take pride in the quality of every product we send out. If something is not right,we want to make it right.
Quality Issues — Returns & Exchanges
If you receive a product with a manufacturing defect or quality issue, we will gladly offer a return or exchange within 14 days of delivery.
To be eligible, you must:
● Contact us within 14 days of receiving your order at supportthefoldstudio@gmail.com
● Provide your order number and clear photos of the defect
● Return the item in its original packaging
Once we receive and inspect the returned item, we will process your exchange or refund within 3-5 business days.
Change of Mind — Returns
For change-of-mind returns, the following conditions apply:
● The item must be unused and in its original, unopened packaging
● You must contact us within 14 days of receiving your order
● Return shipping costs are the responsibility of the buyer
● Original shipping fees are non-refundable
Once the item is received in its original condition, we will process your refund within 3-5 business days.
Non-Returnable Items
Items that have been opened, used, or damaged after delivery are not eligible for return or exchange unless a manufacturing defect is present.
How to Start a Return
Email us at supportthefoldstudio@gmail.com with your order number and reason for return. Our team will respond within 1-2 business days with next steps
